Print and send receipts

After a sale completes, the POS shows a summary and the receipt. The receipt’s letterhead, footer and paper width (58 mm or 80 mm) follow your organization’s receipt template, set up in the dashboard.

Besides printing it, you can send the receipt to the customer’s WhatsApp. You enter the number in the payment window, before completing the sale. See Send the receipt to WhatsApp below.

POS Web

1. After you press Complete sale, the Sale complete window shows a preview of the receipt.
2. Press Print.
   • The first time on this device, the Printer setup window opens. Choose the connection and printer, then press Save and print. See Set up the printer.
   • After that, the receipt prints straight to the saved printer, with no window.
3. Press New sale to serve the next customer.

The receipt goes to the thermal printer as text (ESC/POS), so it stays sharp on thermal paper. To change the printer or paper width, press the settings icon next to Print.

If printing fails, the Printer setup window opens again with the reason, for example “The printer disconnected. Check that it’s on and the cable or Bluetooth is connected.” Fix it, then press Save and print.

Using Browser print

With the Browser print connection, the browser’s print dialog opens. Choose the receipt printer and leave the paper size at its default: the POS already sets the page to the paper width and the receipt’s length. Use it only when no thermal connection is available, because the print can come out less sharp.

Caution

POS Web can’t open the cash drawer. Use POS Android if the drawer must open automatically.

Reprint a receipt from the transaction history

1. Press Transactions at the top of the selling screen. The transaction history takes the place of the catalog and cart. The cart you were filling is kept.
2. The list shows This shift’s sales. Choose All shifts to search other shifts, with a From and To date range. Filter by Receipt (the start of the receipt number), Customer or Cashier, then press Search. Voided and refunded sales are listed too, with a badge.
3. Pick a sale. Its detail shows the items, payments and refunds.
4. Press Reprint, then Print.

The reprint carries the original sale’s receipt number and shift number, and is marked “*** COPY ***”. A racikan prints as one line, just like on the original receipt. Press Back to sale to return to the cart.

POS Android

1. After you press Complete Sale, the receipt prints straight to the configured printer. If cash was taken, the cash drawer opens too.
2. The Sale Complete window shows the total, amount paid and change.

If the printer isn’t connected, the sale is still saved. The POS shows Receipt did not print. Check the printer setup.

Note

For prescription sales on POS Android, you can tick Hide prescription items on printed receipt in the payment window. The prescribed items print as one “Obat Resep” line.

Send the receipt to WhatsApp

The Send receipt to WhatsApp section is in the Payment window, on both POS Web and POS Android.

1. Type the customer’s WhatsApp number, then press Enter or Link.
2. For a new customer whose name you know, fill in Name for a new customer (optional) before linking.
3. If the customer agrees to receive marketing messages, tick Customer agrees to receive marketing messages on WhatsApp before linking.
4. The POS attaches the customer to the sale and shows “Linked to …. The receipt is sent after payment.” For a number it didn’t know, POS Web shows “New customer … created.”
5. Take payment as usual. The receipt is sent once the sale is recorded.

You can also press Complete sale straight after typing the number. The POS links the number first, then charges.

More on linking the customer, points and marketing consent is in Customers and loyalty points.

What the customer receives

The customer gets a WhatsApp message from your organization’s WhatsApp number with their name, the store name, the transaction number and the total. The receipt comes with it in the format your organization uses: a link to a receipt page (the default) or a PDF file. The receipt link works until the expiry your organization has set.

A receipt is sent once per number. The same sale isn’t sent twice to the same number.

After the sale

• POS Web: the receipt is sent as soon as the sale is recorded. You see Receipt sent to WhatsApp, or Receipt not sent to WhatsApp: with the reason. The sale is saved even if the receipt isn’t sent.
• POS Android: the Sale Complete window shows “The receipt will be sent to WhatsApp once the sale syncs.” The receipt goes out as soon as the sale reaches the server, so an offline sale still gets its receipt after it syncs. If the sale goes to review and never becomes a sale, no receipt is sent. POS Android shows no message if the send fails.

The result (sent or failed, with the reason) is recorded in the Audit log tab of the transaction’s detail page in the dashboard.

Receipt not sent?

Sending needs your organization’s WhatsApp set up in the dashboard. Common reasons:

• WhatsApp isn’t configured for the organization: connect a WhatsApp account under Integrations → WhatsApp.
• No WhatsApp template is set for POS receipts (pos_receipt): choose one under Integrations → WhatsApp → Automated Messages.
• The template isn’t approved by Meta yet.

Ask an admin to check. Linking the customer and their points still works when the receipt isn’t sent.