Transactions pending review

Sometimes a sale from the POS app fails to sync to the server, usually because a product that was sold was removed or changed after the sale. These sales aren’t lost: they go into Pending Review and need a decision from staff. The count on the menu shows how many are still waiting.

Open the list

1. Go to Transaction → Transaction → Pending Review.
2. Pick a tab:
   • Pending: sales that haven’t been decided yet.
   • Fixed: sales recorded as a real transaction. Click a row to open that transaction.
   • Voided: sales that were permanently rejected.
3. Each row shows the Reason it failed, outlet, cashier, item count, total and Failed At time.

Approve a sale as-is

If every product on the sale still exists, you can approve it directly. A POS transaction is created at the prices the customer actually paid.

1. On the Pending tab, tick the rows you want to approve. Rows with a missing product can’t be ticked.
2. Click Approve selected.
3. The page reports how many were approved and how many were skipped, with the reason.

Fix a sale

Use Fix when a product needs to be remapped.

1. Click Fix on the sale’s row.
2. The Record Transaction form opens, prefilled with the original sale.
3. Replace the problem products, check the sales channel and payment account, then save.
4. The sale moves to the Fixed tab, linked to its new transaction.

Void a sale

If the sale shouldn’t be recorded at all, click Void on its row and confirm. The sale is permanently rejected and never becomes a transaction, but its data stays visible on the Voided tab.

Note

Approving, fixing and voiding need full transaction access (transaction.*).

Tip

Sales made outside medivy-pos, for example through a marketplace with no integration, are recorded under Transaction → Transaction → Manual Transaction with the Record Transaction button.